Fostering Brilliance

Conflict Strategies Inventory

A combination self-assessment, workbook, and classroom workshop, the Conflict Strategies Inventory improves an individual’s ability to successfully handle workplace conflict. Based on more than 35 years of research, this training tool explores five different strategies: Integrating, Compromising, Competing, Smoothing, and Avoiding. Most importantly, the Conflict Strategies Inventory accurately identifies one’s typical reaction to conflict, examines the potential outcomes associated with each strategy, encourages the use of more effective tactics, and provides skill practice in resolving day-to-day issues.

The Conflict Strategies Inventory is based upon the well-known Blake and Mouton Styles Grid as well as the works of many other respected researchers in the field of conflict management. Presented with ten common workplace situations, individuals identify a preference for one of five basic conflict strategies: Integrating, Avoiding, Smoothing, Competing, and Compromising. Scores reveal a personal Conflict Strategies Profile. The self-assessment takes approximately 25 minutes to complete, and we recommend you allow up to an hour for the interpretation of results, debrief, and action planning.

The Conflict Strategies Inventory is most appropriate for people in the midst of workplace conflict, but all individuals, from frontline employees to team members and managers, will find this tool immensely helpful. It can be used as a stand-alone learning instrument, the centerpiece of a more comprehensive curriculum, or a tool to:

  • Develop new approaches and solutions
  • Tackle recurrent conflict issues
  • Inspire interest and creativity
  • Introduce conflict management skills to teams

Eileen M. Russo, Ph.D. is a former vice president of research and development for HRDQ. She has a Ph.D. in social psychology with a minor in organizational behavior, an M.S. in social psychology from the University of Pittsburgh, and a B.A. in psychology from Fairfield University. Her work includes research in social influence, group behavior, decision making, and perceptions of control at work. Dr. Russo is the author of many HRDQ products, including the bestselling What’s My Communication Style? assessment.

Matthew Eckler is a former research associate for HRDQ. He specializes in assessment development and redesign. He received his B.S. in communications media with an emphasis in organizational communication from Indiana University of Pennsylvania. Matt’s areas of expertise are process improvement, survey instrumentation, and educational needs assessment.

Derek T.Y. Mann, PhD is a performance enhancement consultant and co-founder of the Performance Psychology Group, LLC (PPG), an organization responsible for providing coaching services to athletes and corporate executives across North America. He has been published in The Journal of Sport and Exercise Psychology, The Sport Psychologist, and the Journal of Human Movement Studies, and he has served as a contributing editor to several leading academic and professional journals.

  • Pinpoint one’s preferred strategy for managing conflict
  • Discover the five different ways people respond to conflict
  • Understand how and when to utilize the Integrating strategy
  • Learn and practice when to use alternative strategies
  • Create a development plan to put the learning into action
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